Adrienne SmithWhat Does an IT Technician Do?
IT technicians install hardware and software for businesses, maintain computer systems and equipment, and diagnose, troubleshoot, and repair issues that may interfere with the daily functions of a business. They also provide support to any members of an organization who needs computer-related technical assistance.
IT Technician Job Overview
In the IT technician role, you are expected to be an expert in multiple computer systems and programs. Common tasks may include installing software, hardware, and operating systems, assisting, diagnosing, and troubleshooting technical issues with computers or office equipment, and updating and maintaining the company website and other technology touchpoints. Success in this role will be demonstrated by effectively and promptly solving technical issues so that normal business operations remain uninterrupted.
IT Technician Job Responsibilities and Duties
- Assists employees with technology issues
- Reports network interruptions and server outages
- Troubleshoots system errors and failures
- Scans for and removes computer viruses
- Repairs and maintains computers and laptops
- Monitors support requests and documents all processes
- Develops and maintains preventive measures to avoid internet-related interruption
IT Technician Job Requirements
- At least 2 years of work experience
- Advanced knowledge in commonly used Mac and Windows operating systems
- Effective verbal and written communication skills
- Excellent customer service skills
- Exemplary problem-solving skills
- Experience with networking protocols
- Associate degree; Bachelor’s degree in IT or any related field preferred
- IT technician certification preferred
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