Adrienne SmithWhat Does an Inside Sales Representative Do?
Inside sales representatives are responsible for finding new business leads and selling opportunities for an organization. They conduct business via online communication services such as phone and email. They offer tailored solutions to address customer pain points and strengthen existing client relationships.
Inside Sales Representative Job Overview
In the inside sales representative role, you will make daily outbound calls to a list of existing and prospective customers. You will be expected to maintain a professional demeanor and provide friendly customer service when dealing with different types of clients. Keeping yourself updated with the firm’s product improvements and new offerings is vital in this position. Success in this role will be demonstrated by implementing strategies to meet sales quotas, boost revenue growth, and increase client retention.
Inside Sales Representative Job Responsibilities and Duties
- Receives and screens incoming customer inquiry calls
- Processes sales orders and RMAs
- Executes email campaigns and makes cold calls to generate leads
- Verifies and tracks accounts using the firm’s CRM system
- Performs follow-up calls as needed
- Plans and develops sales strategies and processes
- Provides sales support to outside sales representatives
- Performs ad hoc records management as required
Inside Sales Representative Job Requirements
- Minimum 1 year of sales or business development experience preferred
- Proficient in MS Office and CRM applications
- Able to work in a demanding, fast-paced environment
- Outstanding communication skills
- Strong interpersonal, analytical, and problem-solving skills
- High school diploma or equivalent; Bachelor’s degree preferred
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