Adrienne SmithWhat Does a Technical Account Manager Do?
Technical account managers assist clients with a product’s technical aspects. They inform and train clients in the product’s proper use to enhance the customer experience and improve satisfaction. Additionally, they cooperate with the sales team to refine the sales process and ensure customer loyalty.
Technical Account Manager Job Overview
In the technical account manager role, you will play a major part in the pre-sales and post-sales process. Expertise in the technical elements of the product and clarity of instruction are important competencies in this position. Success in this role will be demonstrated through improvements in the generation of sales leads and retention of clients.
Technical Account Manager Job Responsibilities and Duties
- Responds in a timely way to product-related inquiries
- Informs and trains clients about products and their use
- Documents customer needs
- Reports customer feedback
- Coordinates with the sales team
- Monitors sales
Technical Account Manager Job Requirements
- Minimum 3 years of experience as a technical account manager
- Bachelor’s degree in Computer Science or relevant field
- Proficient in MS Office
- Knowledge of digital technologies
- Strong communication and interpersonal skills
- Familiar with sales software
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