Adrienne SmithWhat Does a Keyholder Do?
Keyholders are store managers or security officers responsible for opening stores in the morning and locking them at the close of business. They may be on-call in case of incidents during non-operation hours. “Keyholder” is not a job title, but a function performed by various employees.
Keyholder Job Overview
As a keyholder, you’ll be trusted and relied upon to unlock and open the store at the start of every shift and/or lock it up at the close of business each day. In the event of an emergency during closed hours—for example, a power outage or plumbing leak—you may be called on to open doors and admit professionals like electricians or plumbers. Success in this role will be demonstrated by providing 24/7 access to the facility in times of need, without interruption.
Keyholder Job Responsibilities and Duties
- Opens and closes the store
- Prepares necessities
- Cleans the store
- Ensures the alarm and security systems are working
- Assists cashiers
- Communicates with customers in person, by phone, or by email
- Reports problems to management
Keyholder Job Requirements
- Prior experience in a similar line of work
- High school diploma or equivalent
- Willing to work long office hours
- Punctual and responsible
- Excellent communication and interpersonal skills
- Pays attention to detail
- Reliable and trustworthy
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