Snapscale is searching for a skilled and experienced customer service representative that has the ability to perform the following tasks:

• Client Interface: Serve as the primary point of contact for client technical support inquiries and issues, and maintain professional and courteous communication with clients, ensuring high levels of customer satisfaction
• Responder to Phone Calls and Tickets: Answer incoming support calls and respond to help desk tickets promptly and professionally while prioritizing and managing multiple issues simultaneously, ensuring timely resolution
• Set Up New User Accounts: Configure and set up new user accounts, including email, software access, and network permissions.
• Troubleshooting: Diagnose and resolve hardware, software, and network issues for clients. Investigate and troubleshoot technical problems, implementing effective solutions
• Network and Driver Issues: Address network connectivity issues, including troubleshooting problems. Manage driver installations and updates to ensure compatibility and functionality

Perks:

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• Highly-competitive compensation package
• 13th month pay
• Internet allowance
• Opportunities for career growth and development
• Fun and healthy working environment