Technical Writer & Knowledge Manager @ IRONSCALES

Company Overview:  

We are IRONSCALES! We Fight Phishing. We are an AI-driven email security solution that continuously detects and remediates advanced threats for global organizations of any size. Our solution is fast to deploy, easy to use, and provides unparalleled protection against email threats! 

We care about people. We care about cybersecurity. We care about our customers and partners. Our team acts with purpose, and our actions are always in the best interest of our teams, customers, and company. Our culture is focused on innovation, continuous improvement, and the drive to push boundaries and take everything to the next level. We are a rapidly growing team and welcome anyone who thrives in a fast-paced, rewarding environment to join us today! !

We are seeking a Sr. Technical Writer & Knowledge Manager to be responsible for creating and maintaining documentation for our software products. The ideal candidate will be a seasoned Technical Writer with experience in technical writing and a deep understanding of software development and documentation best practices. In this position you will work closely with cross-functional teams to ensure the accuracy, completeness, and usability of our product documentation.

 Responsibilities

• Be fully involved in the documentation process from initial design to release
• Manage revisions to existing documentation, including release notes, installation guides, user guidelines
• Ensure consistency and accuracy across all product documentation, including the development of a technical documentation style guide and a micro copy style guide
• Work closely with cross-functional teams, including product management, engineering, and CSM team, to understand product features and requirements
• Manage on-premises documentation schedules to ensure timely delivery of documentation
• Prioritize the documentation pipeline to ensure critical issues and long-term projects are addressed in a timely manner and understand how to prioritize escalated documentation issues
• Develop and implement knowledge management strategy aligned with organizational goals and objectives
• Overseeing the storage and distribution of corporate knowledge: writing, updating, organizing, maintaining knowledge within the company.
• Establish processes and frameworks for organizing and documenting knowledge from subject matter experts.
• Ensure content quality, relevance, and accessibility for stakeholders across the organization.
• Promote a culture of knowledge sharing and collaboration through training programs, workshops, and knowledge-sharing platforms.
• Facilitate communities of practice and knowledge-sharing.
• Define policies, standards, and procedures for knowledge capture, documentation, sharing, and utilization.

• Minimum of 8 years of experience in technical or product writing and Knowledge Management
• Strong understanding of software development and documentation best practices
• Native English Speaker with strong writing and editing skills and an emphasis on clarity and simplicity.
• Strong attention to detail and ability to prioritize tasks effectively
• Able to write in explanatory and procedural styles for multiple audiences
• Experience with documentation and development tools such as Doc360 and Jira
• Knowledge of content management systems and version control systems
• Proven experience as a Knowledge Manager with strong record in establishing, implementing and developing successful knowledge management possesses.
• Deep understanding of knowledge management principles, practices, and technologies, including knowledge capture, storage, retrieval, and dissemination.