SeatOS is on a mission to transform and digitize the land & sea travel industry, making all routes instantly bookable by anyone. Part of the leading land & sea transportation group, Travelier, SeatOS is building the dominant Transport Management System (TMS) in APAC. 

We’re hiring a Customer Support Representative to join our team in Bangkok. This role is focused on customer onboarding, system setup, training, and day-to-day support. You’ll play a critical part in ensuring our customers get live on SeatOS successfully and stay supported as they grow.

This role reports to our Customer Support Manager, and will work closely with the Account Growth and Tech teams.

Responsibilities will include:

• Support the onboarding process for new customers by handling data entry and implementation tasks, following internal SOPs and templates to ensure accuracy.
• Assist with the setup and configuration of customer accounts in the SeatOS Platform, ensuring smooth and timely go-lives.
• Respond to customer queries and issues via email, chat, and phone, ensuring timely and accurate resolution under the guidance of senior team members to deliver best-in-class customer satisfaction.
• Collaborate with the Product Team to flag and resolve blockers during customer onboarding or support.
• Maintain internal documentation and contribute to improving our customer training materials and knowledge base.
• Participate in basic training sessions for customers during onboarding or post-go-live.
• Log and triage tickets via tools such as Zendesk and Jira, escalating where appropriate.
• Shadow senior support and customer success staff to build your platform knowledge and improve your problem-solving skills.

• Fluent in Thai, with strong written and verbal communication in English required for this role.
• Experience in customer service, support, or implementation roles is preferred.
• Strong attention to detail and ownership of operational tasks such as data entry and configuration.
• Ability to multitask and handle several open tasks or tickets while adhering to support SLAs.
• Strong analytical and problem-solving skills with the ability to work independently and escalate when needed.
• Proficient in tools such as Zendesk, Jira, Google Docs, Sheets, and general SaaS admin tools.
• A team-first attitude and willingness to learn and adapt quickly.